Privacy and Cookie Policy

Privacy Policy

This privacy policy explains how Silver Leaf uses and protects any information you provide when using this website.

Silver Leaf is committed to protecting your privacy. If we ask you to provide information by which you can be identified when using this website, it will only be used in accordance with this privacy policy.

We may update this policy from time to time by changing this page. You should check this page occasionally to ensure you are happy with any changes.

What We Collect

We may collect the following information:

Your name
Contact information, including email address
Delivery and billing information
Order history and account information
Marketing preferences
Information relevant to customer service, surveys, promotions or offers

For the list of cookies we collect, see the List of Cookies We Collect section below.

What We Do With the Information

We collect this information to understand your needs and provide you with a better service, including:

Processing and dispatching orders
Managing customer accounts
Internal record keeping
Improving our products, services and website
Responding to customer service enquiries
Sending promotional emails about new products, offers or updates, where you have opted in
Customising the website according to customer preferences

Security

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we use suitable physical, electronic and managerial procedures to safeguard the information we collect online.

How We Use Cookies

A cookie is a small file placed on your device. Cookies help websites work properly, remember preferences, analyse traffic and improve the user experience.

We use cookies to support website functionality, improve performance, understand which pages are being used, and help tailor the website to customer needs.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites. Once you leave our site, we do not control those websites and cannot be responsible for the protection or privacy of information you provide while visiting them.

You should review the privacy policy of any external website you visit.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

When filling in a form, look for any option to opt out of direct marketing.
If you previously agreed to direct marketing, you can change your mind at any time by contacting us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of the personal information we hold about you under UK data protection law. You may also ask us to correct information that is inaccurate or incomplete.

List of Cookies We Collect

The table below lists cookies that may be used by this website and what they are used for.

Cookie Name	Cookie Description
FORM_KEY	Stores a randomly generated key used to help prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	Stores a link to information about your cart and viewing history, if enabled.
STF	Stores information on products emailed to friends.
STORE	Stores the selected store view or language.
USER_ALLOWED_SAVE_COOKIE	Indicates whether the customer has allowed cookies.
MAGE-CACHE-SESSID	Supports browser caching to help pages load faster.
MAGE-CACHE-STORAGE	Supports browser caching to help pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Supports browser caching and content updates.
MAGE-CACHE-TIMEOUT	Supports browser caching and cache expiry timing.
SECTION-DATA-IDS	Supports cached customer and website content sections.
PRIVATE_CONTENT_VERSION	Supports caching of private customer content.
X-MAGENTO-VARY	Supports server-side caching and page performance.
MAGE-TRANSLATION-FILE-VERSION	Supports website translation files.
MAGE-TRANSLATION-STORAGE	Stores translated website content where applicable.