Returns & Refunds
Can I return cannabis seeds?
Cannabis seeds may only be returned if they remain sealed, unopened and in their original packaging. Opened seed packs cannot be returned or exchanged under any circumstances. Any eligible return or exchange request must be made within 7 days of delivery...
Do you offer refunds on cannabis seeds?
Due to the nature of the products sold, refunds are not available on cannabis seeds. Eligible unopened items may be exchanged for a replacement or store credit of equal value.
How long do I have to return an item?
Any eligible return or exchange request must be made within 7 days of delivery. Requests made after this period may not be accepted.
What condition must returned items be in?
Returned items must be unopened, unused and in their original packaging. We cannot accept returns for products that have been opened, used or altered after delivery.
Do I need authorisation before returning an item?
Yes. Please contact us before returning any item. Returns sent without prior authorisation may not be accepted.
What should I do if I receive the wrong item?
If you believe you have received the wrong item, please contact us as soon as possible with your order number and details of the issue. We will investigate and arrange a suitable resolution where appropriate.
What if my order arrives damaged or faulty?
If your order arrives damaged or faulty, please notify us within 7 days of delivery. We may request photographs of the item so we can assess the issue and arrange a replacement where appropriate.
Who pays for return postage?
Customers are responsible for return postage costs unless the item was supplied incorrectly or arrives damaged or faulty. We recommend using a tracked or recorded delivery service when returning items.
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